FAQs

We design every product around real life — long hours at the desk, busy days on your feet and hard training sessions. Comfort, alignment and ease of use come first. We also listen closely to customer feedback and keep improving based on what you tell us.

Our products are designed to support better posture, reduce tension and make your body feel more comfortable. Many customers notice less stiffness and better sleep, but they’re not a medical treatment. If you have an injury or ongoing condition, we always recommend checking in with a health professional as well.

Most people feel some relief in the first few uses, especially with posture support or foam rolling. The biggest changes usually come after consistent use over 1–3 weeks as your body gets used to better alignment and recovery habits.

Yes. Our range is designed to be adjustable and forgiving, with sizing and shapes that work across different heights and body types. If you’re ever unsure about fit, contact us and we’ll help you choose the best option before you buy.

Start gently and build up. Many customers use posture support or ergonomic pillows daily, and foam rollers a few times per week. The key is consistency and listening to your body — you should feel supported, not forced.

We ship from within Australia and deliver Australia-wide. Most orders arrive within a few business days, depending on your location and the shipping option selected at checkout. You’ll receive tracking details as soon as your order is on the way.

If something isn’t right, we fix it. Reach out to us with your order number and a brief description (plus photos if possible), and our support team will sort out a replacement or solution as quickly as possible.

Yes. If your product isn’t a good fit, we’ll work with you on a return or exchange within our returns window, as long as it’s in a resellable condition. We’re here to help you find the option that actually works for you, not leave you stuck with something you don’t use.

If you need to update your order, contact us as soon as possible. If your parcel hasn’t been packed yet, we’ll do our best to adjust details such as address, items or cancellation before it leaves our warehouse.

Our products are designed for gentle support and comfort, but everyone’s body is different. If you have an injury, recent surgery or a medical condition, please check with your health professional before starting anything new. If they give you guidance, you can always share it with us and we’ll help you pick the right product.

Care instructions vary by item, but in general we recommend spot cleaning or gentle hand washing for covers and fabrics, and keeping foam products away from direct heat and sharp objects. You’ll find specific care details on each product page and on the packaging where applicable.

You can reach us via our contact page or by replying to any order email. We aim to respond as quickly as possible and always with a customer-first mindset — clear answers, honest help and real solutions.

If something’s on your mind, we want to hear it. Send us a message and we’ll answer your question directly — and if it helps others, we’ll add it to this page too. Your feedback actively shapes how we improve AlignaFit.