Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Our 30-day comfort guarantee lets you try your AlignaFit product. If it is not right for you, contact us within 30 days of delivery to arrange a return and a refund of the amount paid for the returned product, no questions asked. This includes products bought on sale and products opened or used during the trial. Original tags and packaging are not required. Please provide your order number or other proof of purchase.
To start a return, you can contact us at hi@alignafit.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Gift cards
Gift cards are not covered by our voluntary comfort guarantee. This does not affect any rights you have under applicable consumer law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@alignafit.com.au
Your consumer rights
Our comfort guarantee is additional to your rights under applicable consumer law, including the Australian Consumer Law. Those rights are not limited by our 30-day trial window or return conditions. For a major failure, you may choose a refund or replacement; for other failures, you may be entitled to a repair, replacement or refund as required by law. Where a product has a confirmed fault, we cover reasonable return costs.