
Why Aussies Love Our Neck Pillow
Frequently Asked Questions
If you’re unsure about anything, you’re in the right place. We’re a Customer-First brand – if your question isn’t answered here, just reach out and our team will help.
How long does shipping take?
Orders are usually packed within 1–2 business days. Most Australian metro areas receive their order in 3–7 business days. Regional areas may take a little longer. You’ll receive tracking details as soon as your order is on the way.
How much is shipping?
We keep shipping simple and affordable. Your exact rate and any free-shipping offers will be shown at checkout before you pay, so there are no surprises.
Which size or product should I choose?
Each product has a sizing or usage guide on the page to help you choose the best fit. If you’re between sizes or still unsure, contact us with your height, weight and main concern and our team will recommend the best option for you.
Can I use AlignaFit products every day?
Yes – our posture and recovery products are designed for regular, everyday use. Start with shorter sessions and slowly increase wear time so your body can adjust comfortably.
Are your products suitable if I have an existing injury?
Our products are made for general posture support and everyday relief, not to replace medical treatment. If you have an injury, ongoing condition or recent surgery, please check with your health professional before using any new support or recovery product.
How do I clean and care for my AlignaFit product?
For most products we recommend a gentle hand wash or spot clean with mild detergent, then air dry completely out of direct heat or sunlight. Avoid harsh chemicals, tumble drying or ironing so your product keeps its shape and support.
What if I’m not happy with my order?
We’re Customer-First Always. If something isn’t right with your order or your product doesn’t feel like a good fit, reach out to us. Our team will work with you to make it right – whether that means troubleshooting, a replacement or another solution that leaves you feeling looked after.